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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Liz Mica

Liz Mika, CIC

Owner/Principal Agent
Text: (443) 219-4560

Liz began her insurance career in 1994 working in personal and commercial lines for an independent agency in Florida. She moved with her husband, Jason, to Maryland in 1998 and continued her career working for an independent agency. In February of 2002, Liz went to work for a start up insurance company as a Personal Lines Underwriter. With the experience of working as an Agent and Underwriter, she has the tools and knowledge that sets her apart from other agents. She understands the customers’ needs as well as the company’s expectations. Liz is Property & Casualty and Life & Health insurance licensed in multiple states.

In her personal time, Liz keeps busy with her two daughters, Labrador Retriever, and Goldendoodle. She enjoys running, reading, traveling, and spending time with her family and friends. She has lived in Bel Air in Harford County, MD for more than 15 years.

Troy Hays

Troy Hays

Insurance Agent
Text: (443) 219-4548

Troy has spent over a decade and a half building relationships with, and providing outstanding customer service to his clients. As Sales Representative with Redmer Insurance Group, Troy is responsible for assisting personal, commercial, and life insurance clients with determining the coverage that best suits their needs.

A Baltimore County native, Troy has been responsible for sales territories throughout Maryland and has serviced clients in Baltimore City and Baltimore, Harford and surrounding counties. Troy enjoys spending time with his wife and children. He is an Orioles enthusiast who also enjoys hiking, writing and playing music, reading and supporting Special Olympics of Maryland.

Stephanie Fairley

Stephanie Fairley, ACSR, CPIA

Insurance Agent
Text: (443) 275-9887

Stephanie has amassed a great deal of insurance experience since she started her career in 2006. Stephanie is responsible for assisting individuals, families, and companies with determining the personal or commercial insurance coverage that best suits their needs. Her consultative approach allows her to tailor each client’s coverage to specifically match their individual situation.

Outside of the office, Stephanie’s two children, husband, and the family’s Golden Retrievers keep her extremely busy. Having lived in the Bowley’s Quarters area all her life, she is very familiar with the people and community she serves. She enjoys family vacations, being out on the boat, being at the Marina, or just spending time with her family and friends.

Debra Quinn

Debra Quinn, CPIA

Customer Service Agent
Text: (443) 219-4580

Debra has more than 17 years of experience in the insurance industry, providing excellent service to both commercial and personal lines insurance clients. As Commercial Lines Customer Service Representative with Redmer Insurance Group, Debra is responsible for assisting all commercial clients with renewals, policy servicing requests, assessing needs and coverages, consulting on claims, and offering additional coverages as needed. She is also a Notary Public for the State of Maryland.

Debra began her insurance career in her home state of Pennsylvania in 2002 and moved to Maryland in 2004. Prior to joining Redmer Insurance Group, Debra served as Personal Lines Manager with McFarlin Insurance Agency in Columbia, MD. Debra enjoys spending time with her children and grandson. She enjoys outdoor activities such as kayaking, reading, gardening, and spending time with her dog, Reese.

Beth Stone

Beth Stone

Customer Service Agent
Text: (443) 279-9145

Beth’s main responsibility is consulting with all personal clients in discussing renewals, adding coverages and assessing needs, handling claims and processing service requests. She places a high priority on delivering an excellent customer service experience to all our customers. After an extensive career with the University of Maryland Baltimore County and Maryland Emergency Management System, working in various support roles, Beth began her insurance career as a Personal Lines Customer Service Representative with State Farm. With over 30 year of commitment to community service as a Volunteer Firefighter/Emergency Medical Technician, she is currently affiliated with the Kingsville and Middle River Volunteer Fire/Rescue Companies in Baltimore County. Beth resides in Chase, MD with her husband John and 2 cats and 2 dogs. In her leisure time, she enjoys traveling and riding her Harley Davidson motorcycle.

Terri Redmer Zerhusen

Terri Redmer Zerhusen

Administrative Assistant
Text: (443) 275-9881

Terri has worked in office management and customer service positions for over 35 years with increasing responsibility and authority in each of her roles. She has experience in accounts payable and receivable, customer service, vendor communications, payroll, sales, assembly and much more. Her high standards for delivering excellent customer service align perfectly with our company philosophy of always putting our customer first. Terri loves meeting new people and her great social skills make her the perfect first point of contact for our agency.

In her spare time, Terri enjoys spending time with her family and friends. She also loves Ocean City getaways to take in the sunsets across the bay.