My name is Michael Short and I am a long-time customer of Redmer Insurance Group / Travelers Insurance. Recently we had a major water leak at our home that caused significant damage resulting in an insurance claim. We discovered the damage late in the evening and despite the late hour Troy took the time to speak with us at length and assisted with getting the ball rolling. I would like to take this time to thank our agent, Troy Hays for being of such invaluable assistance. I have known Troy for some time and have come to trust and rely on his expertise in the insurance field, and in addition, consider him a friend. Troy is reliable and honest and I would highly recommend him as your insurance agent.